Managing Complaints

Managing Complaints and Improving Services

Ayrshire College is committed to providing excellence in the quality and standards of the services we provide to our students and customers. However, we recognise that occasionally things go wrong and that you may be dissatisfied with our services. When this happens it is important that we act quickly to resolve the situation and to continuously improve upon our standards and services.

We take all complaints seriously and deal with them fairly, sensitively, quickly and in confidence. We will endeavour to resolve these within 5 working days and only where appropriate initiate a more detailed investigation.

Helpful information is available in our Ayrshire College Guide to Making a Complaint

You can complain in person, by phone, in writing, by email or by completing and sending our Ayrshire College Complaints Form

(Google Chrome and Firefox users please right click the form above and select 'save link as' to open)

By letter:

Information and Customer Relations Officer
Ayrshire College
Kilmarnock Campus
Hill Street
Kilmarnock
KA1 3HY

By email: complaints@ayrshire.ac.uk

In person: At any College campus

Forms are available on the College website, the Student Intranet and from Reception at any of the College campuses. The complaints form can also be made available in hard copy or in alternative formats on request by telephoning 0300 303 0303.

REPORTS

Ayrshire College Complaints Handling Procedure

Complaints Handling Report 2018-19

Complaints Handling Report (Quarter 1) 2018-19

Complaints Handling Report (Quarter 2) 2018-19

Complaints Handling Report (Quarter 3) 2018-19

Complaints Handling Report (Quarter 4) 2018-19

Complaints Handling Report (Quarter 1) 2019-20

Complaints Handing Report (Quarter 2) 2019-20

Complaints Handing Report (Quarter 3) 2019-20

Complaints Handing Report (Quarter 4) 2019-20

Complaints Handing Report 2019-2020